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Salesforce

Salesforce Certified Administrator

Candidates should possess broad knowledge of customizing Salesforce, regularly configuring the platform, managing users, and looking for ways to get even more out of its features and capabilities.

Exam code

CRT-101

Duration

105 min

Questions

60

Official Prerequisites

  • Familiarity with core CRM concepts (leads, accounts, contacts, opportunities)
  • 6+ months hands-on Salesforce administration experience recommended
  • Understanding of declarative customization: objects, fields, validation rules, workflows, Process Builder, Flow
  • Knowledge of security and access: profiles, permission sets, roles, sharing rules
  • Basic skills in data management, reporting, and dashboards
Salesforce Certified Administrator

Targeted Professions

Salesforce Administrator CRM Administrator System Administrator Sales Operations Analyst Business Analyst (Salesforce)

Domain blueprint

ExamBoot simulation engine is synchronized with official exam outline. Our adaptive question banks prioritize your reaching your objectives quickly..

Customize Salesforce by configuring company information, user interface, and organizational settings.
Define and create custom objects, fields, record types, page layouts, and build Lightning pages using App Builder.
Describe the capabilities of lead automation tools and campaign management (for example, leads, lead convert, lead assignment rules, campaign and campaign members).
Describe the capabilities of case management (for example, case, case assignment rules, and queues). Given a scenario, identify how to automate case management
Describe the capabilities of activity management. Describe the features of Chatter. Describe the capabilities of the Salesforce mobile app. Identify use cases for AppExchange applications.

Domain 5

Productivity and Collaboration

8%
Describe the capabilities of activity management. Describe the features of Chatter. Describe the capabilities of the Salesforce mobile app. Identify use cases for AppExchange applications.

Domain 6

Data and Analytics Management

12%
Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data. Describe the capabilities and implications of data validation tools. Describe the options available when creating or customizing a report or report type. Describe the impact of the sharing model on reports. Describe the options available when creating and modifying dashboards

Domain 7

Workflow/Process Automation

17%
Given a scenario, identify the appropriate automation solution based on the capabilities of the tool. Describe capabilities and use cases for Flow. Describe capabilities and use cases for the approval process.

Study Tip

Complete Trailhead Admin trails, practice in a Developer Edition org, study security/data model, take timed practice exams, and review recent release notes.

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