Docker Certified Associate – Preparation & methodology
Preparing for the Docker Certified Associate (DCA) exam is an achievable goal with the right plan, focused practice, and high-quality mock exams.
ITIL
ITIL 4 Foundation
The ITIL 4 Foundation is an entry-level certification in IT Service Management (ITSM), offering a comprehensive introduction to the key concepts, terminology, and practices of the ITIL 4 framework.
Código de examen
ITILFND V4
Plano de dominio
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Introduces core service management concepts and terminology — value, outcomes, outputs, costs, risks, utility and warranty — and the nature of value co‑creation between service providers and consumers.
Defines the four dimensions (organizations & people; information & technology; partners & suppliers; value streams & processes) that must be considered to enable a holistic approach to service management.
Explains the components of the SVS — guiding principles, governance, service value chain, practices and continual improvement — and how they work together to enable value co‑creation.
Describes the service value chain as the operating model for service creation, delivery and continual improvement, including the six value chain activities (Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support) and their interactions.
Covers the continual improvement model and approach used to ensure services, practices and components of the SVS are assessed and improved to maintain and enhance value delivery.
Dominio 5
Continual improvement
Covers the continual improvement model and approach used to ensure services, practices and components of the SVS are assessed and improved to maintain and enhance value delivery.
Dominio 6
ITIL practices
Introduces the purpose, key activities and stakeholders of selected ITIL practices and shows how practices are used and integrated across the SVS to support service management and value creation.
Blog
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