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Microsoft

Microsoft Teams Voice Engineer

The MS-720 certification by Microsoft validates expertise in Microsoft Teams voice engineering.

考试代码

MS-720

Microsoft Teams Voice Engineer
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Plan and configure the essential components of Microsoft Teams Phone, including phone number management and voice routing.
Implement and troubleshoot network performance for optimal Teams voice quality and reliability.
Deploy, manage, and maintain the Teams Phone infrastructure to support ongoing operations and service quality.
Setup and resolve issues related to calling features in Microsoft Teams, such as call park, call queues, and other telephony functions.
Administer voice settings for Teams users, including licenses, policies, and call settings.

域名 5

Manage Teams Voice Users

Administer voice settings for Teams users, including licenses, policies, and call settings.

域名 6

Plan and configure Microsoft Teams Phone

Design and plan PSTN solutions, manage phone numbers, configure phone policies, auto attendants, call queues, audio conferencing, and emergency calling for Teams Phone

域名 7

Optimize network performance

Design network infrastructure and topology to support Teams Phone, assess network readiness, implement QoS, split tunneling, and validate internet breakout strategies

域名 8

Plan and configure Direct Routing

Design call flows using Direct Routing, select SBC solutions, configure SIP trunks, voice routing and routing policies, extend infrastructure with LBR, LMO, and maintain survivable branch appliances

域名 9

Configure and manage Microsoft Teams Phone for voice users

Enable users with Teams Phone, assign licenses and number plans, configure user calling features such as forwarding, delegation, voicemail, and migrate voice users

域名 10

Plan and configure Microsoft Teams clients and devices

Select and deploy Teams Phones, displays, Common Area Phones, provision devices, manage Teams Rooms on Windows and Android, deploy SIP Gateway, configure remote provisioning and updates

域名 11

Monitor and troubleshoot Microsoft Teams Phone

Monitor call quality, devices, SBC health, client media flows; use dashboards, logs, telemetry and troubleshooting tools to diagnose call failure and quality issues

域名 12

Plan and configure Microsoft Teams Phone

Plan and design PSTN solutions and network topology; choose and manage Teams Calling Plans, Operator Connect, and Direct Routing; manage phone numbers and licensing; configure phone and calling policies, auto attendants, call queues, resource accounts, and integration with contact center, SIP and analog devices.

域名 13

Optimize network performance

Assess and design network readiness and topology for Teams Phone; perform network analysis and validation; design local internet breakout, VPN split tunneling, and QoS policies; use Network Planner and related tools to ensure media quality and client media optimization.

域名 14

Plan and configure Direct Routing

Design Direct Routing call flows and implement SIP trunking; configure and validate Session Border Controllers (SBCs), deploy and maintain Survivable Branch Appliances (SBAs), extend Direct Routing infrastructures, and ensure connectivity and routing for PSTN integration.

域名 15

Configure and manage Microsoft Teams Phone for voice users

Enable and manage users for Teams Phone and Direct Routing; configure per-user calling features, tenant dial plans, caller ID and inbound/outbound restrictions; perform migrations of voice users and manage calling features via Teams admin center and PowerShell.

域名 16

Plan and configure Microsoft Teams clients and devices

Recommend, deploy, and configure Microsoft Teams phones, displays, Common Area Phones, Teams Rooms (Windows and Android), and Teams-certified devices; assign licenses, configure SIP gateway and device policies, and manage device lifecycle and security requirements.

域名 17

Monitor and troubleshoot Microsoft Teams Phone

Monitor Microsoft Teams Phone and devices, configure alerts and notifications, analyze media flows and call quality, troubleshoot client/device sign-in and provisioning, diagnose call failures and Direct Routing connectivity using logs, diagnostics and admin tools.

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